Terms & Conditions

These Terms & Conditions govern your use of tratoli.com and any quote, booking or service provided by Tratoli Management Private Limited (“Tratoli”). By using the site or booking with us, you accept these terms.

Tratoli curates and arranges multi-city travel packages — flights, accommodation, transfers, sightseeing and meals. We act as a facilitator between you and the airlines, hotels and operators who deliver each service.

Quotes are indicative until confirmed in writing, and prices and availability can change before a booking is finalised.

Requesting a quote does not create a booking. A booking is confirmed only once we issue a written confirmation and the agreed payment has been received.

You are responsible for giving accurate traveller details. Names must match passports and government identification exactly; corrections after ticketing may carry charges.

All prices are quoted per person on twin-sharing basis unless stated otherwise, and include taxes as specified in your quote. Optional add-ons are charged separately.

Payment schedules are set out at the time of booking. Some components require full prepayment to secure availability.

Each trip is quoted individually, and every quotation carries its own payment and cancellation terms, determined by the hotels, airlines and operators in that particular itinerary and by the season of travel. Those terms are set out in the quotation and are highlighted before you pay.

The terms of your quotation are the terms of your booking. Where anything in your quotation differs from the standard terms published on this site or in our Cancellation & Refund Policy, the quotation applies to your booking and the published standard is displaced.

The published pages are our standard position, and they apply where a quotation is silent. They are not a promise that every trip carries those exact charges.

Where a supplier’s own rule is stricter than either — as airline fare rules frequently are — that supplier rule applies to the component it covers.

We keep a copy of every quotation we issue. If you would like the copy of yours that we hold, email booking@tratoli.com and we will send it.

Cancellations, amendments and refunds are governed first by the terms set out in your quotation, then by our Cancellation & Refund Policy where the quotation is silent, and in all cases by the rules of the underlying airlines, hotels and operators, which may be stricter than either.

The charge is fixed by the date and time we receive your cancellation in writing. Timing matters and is treated as an essential term: a cancellation communicated a day later can fall into a higher charge band, and we cannot backdate one.

Full payment is required to reserve a trip. Nothing is held or confirmed until payment is received in full and we have issued a written confirmation. Instalment arrangements exist only where agreed with you in writing before booking.

A cancellation charge band, once passed, does not reopen. Asking for a refund after your departure date, after the trip has been taken, or after the applicable band has closed does not entitle you to a refund that was not available at the time you cancelled.

Not travelling is not the same as cancelling. If you do not travel and did not give us written cancellation beforehand, the booking is treated as a no-show and the no-show charge in the Cancellation & Refund Policy applies in full.

Dissatisfaction raised only after the trip has been completed does not by itself create a right to a refund of services that were delivered. Where something goes wrong, please tell us during the trip — most problems can only be put right at the time, and raising them later removes both our opportunity to fix them and our ability to recover anything from the supplier on your behalf.

Any claim for a refund or reduction must reach us in writing within 90 days, as set out under “Raising a complaint, and time limits” below. This does not apply where the law that protects you gives you longer.

Our trip planning service is a paid service, separate from any booking. When you pay the planning fee you are buying a planner’s time and expertise: the research, the destination knowledge, and the preparation of up to three personalised options for your trip. You are not buying a booking, and paying the fee does not reserve, hold or guarantee any flight, room, rate or availability.

The fee is charged once. It is not a subscription and there is no recurring charge.

If you go on to book your trip with Tratoli, the full planning fee you paid is adjusted against the final amount payable for that booking. The adjustment applies to one booking, is not transferable to another person, and has no cash value.

If you do not book with Tratoli, the planning fee is not refundable. The fee is consideration for work that has already been carried out and delivered to you, and that work has value whether or not you choose to travel with us. This is explained before payment, on the payment page, and you are asked to confirm it at the point of purchase.

By paying the planning fee and ticking the confirmation box at checkout, you expressly request that we begin the planning work immediately, rather than after any cooling-off period that might otherwise apply, and you acknowledge that once the work has been performed you will lose any right to cancel it that you would otherwise have had.

We record the version of these terms you accepted, together with the date and time of your acceptance, and retain that record as evidence of the agreement between us.

Where the law of your country gives you a cancellation or withdrawal right that cannot be excluded, that right is unaffected until the service has been performed. If you cancel after we have begun but before we have finished, we may retain a proportionate part of the fee reflecting the work done up to that point.

Where a refund is due on a booking, we may deduct from it: amounts already paid to or irrevocably committed with airlines, hotels, transport operators and other suppliers; cancellation or amendment charges imposed by those suppliers; payment-processing and currency-conversion costs that we cannot recover; and our own service charges as set out in the Cancellation & Refund Policy. The balance is refunded to the original payment method.

We will give you an itemised statement of any deduction, so you can see what was withheld and why. If you believe a deduction is wrong, tell us within 30 days of receiving that statement and we will review it.

Refunds are made in the currency in which you paid. Where a refund crosses a currency boundary, the amount you receive may differ from the amount you paid because of exchange-rate movement and your bank’s charges. That difference is not a deduction by us and is not recoverable from us.

Non-refundable items — including the trip planning fee, issued airline tickets, visa fees, insurance premiums and special-event bookings — remain non-refundable and are excluded from any refund calculation.

If you are unhappy with any charge, please raise it with us first at booking@tratoli.com. We will respond, and where a charge was made in error we will correct it without argument.

If you raise a chargeback or payment dispute with your bank or card issuer, we will provide the card scheme with the records we hold, including the terms you accepted, the date and time of acceptance, your confirmation that work should begin immediately, and evidence of the work delivered to you.

Raising a chargeback for a service that was delivered as described does not extinguish the amount owed. Where a chargeback is decided in our favour, or is withdrawn, you remain liable for the original amount together with any fee the card scheme charges us for handling the dispute.

You are responsible for valid passports, visas, permits and health requirements for your trip. Tratoli can advise, but cannot be held liable for entry being refused due to missing or invalid documents.

We strongly recommend comprehensive travel insurance for every traveller.

Tratoli acts as a facilitator between you and the airlines, hotels and operators who actually deliver each service. We are not liable for delays, cancellations, losses or injury caused by those suppliers, or by events beyond our reasonable control, including weather, strikes, epidemics, civil unrest and government action.

Where we are liable to you, our total liability arising out of or in connection with a booking is limited to the amount you paid us for the services in question. In connection with the trip planning service specifically, our total liability is limited to the planning fee you paid.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.

We are not liable for indirect or consequential loss, or for loss of enjoyment, profit, or opportunity, except where such loss cannot lawfully be excluded.

Nothing in these terms removes or reduces any right you have under the consumer protection law that applies to you and cannot be contracted out of. If any term here conflicts with such a right, that right prevails and the rest of these terms continue to apply.

Depending on where you live, this may include statutory rights to information, to services performed with reasonable care and skill, to cancel within a set period, and to bring a claim in the courts of your own country. Where you are resident in the European Union or the United Kingdom, those rights apply in addition to anything set out here.

If something goes wrong, tell us as soon as you reasonably can — while you are travelling if the problem happens on the trip, because most issues can only be put right at the time. Email booking@tratoli.com or call the number below.

Any claim relating to a booking should be raised with us in writing within 90 days of the end of your travel, or within 90 days of the payment in question for the planning service. Raising it later may make it harder for us to investigate or to recover anything from a supplier on your behalf. This time limit does not apply where the law that protects you provides a longer period.

We may update these terms. The version shown at the top of this page is the current one, and each version carries a date.

The terms that apply to you are the ones in force at the moment you made your booking or paid your fee — not the ones on this page today. We record which version you accepted, so a later change cannot alter an agreement already made.

All content on tratoli.com — including itineraries, written recommendations and trip plans we prepare for you — is owned by Tratoli or its licensors. Plans prepared for you are for your own personal travel use. They may not be resold, republished or passed to another travel company to price or execute.

If any part of these terms is found to be unenforceable, that part is severed and the remainder continues in full force. A court may reduce an unenforceable term to the extent needed to make it enforceable rather than striking it out entirely.

These terms, together with our Cancellation & Refund Policy, our Privacy Policy, your quotation and your written booking confirmation, form the entire agreement between us regarding the services described. They replace any earlier discussion or representation not recorded in writing.

Those documents are intended to say the same thing, and we keep them aligned. If they nevertheless differ on a particular point, the order of precedence is: your written booking confirmation first, then the quotation you accepted, then the Cancellation & Refund Policy, then these terms. Where a supplier’s own rule is stricter than any of them — as airline fare rules often are — that supplier rule applies to the component it covers.

If we do not enforce a term on one occasion, that is not a waiver of our right to enforce it later.

You may not transfer your rights under these terms to someone else without our written agreement.

If you are a consumer in India, the Consumer Protection Act, 2019 applies to your booking and nothing in these terms limits it. In particular, a term that a consumer commission considers unfair — because it imposes an unreasonable charge, penalty or obligation — is not enforceable against you, and we do not seek to rely on any such term.

Our cancellation charges and refund deductions are set to reflect costs we have actually incurred or irrevocably committed to suppliers, together with our stated service charge. We will itemise them on request. They are not penalties.

You may bring a complaint before the District, State or National Consumer Disputes Redressal Commission having jurisdiction where you reside or work, and the clause below naming the courts of Mumbai does not prevent you from doing so. You may also use the National Consumer Helpline (1915) or the e-Daakhil portal.

Goods and Services Tax and any other statutory levy is charged as applicable and shown separately on your invoice.

A Grievance Redressal Officer is being appointed; until then complaints are handled by our booking team. You can reach them at booking@tratoli.com or +91 89998 38286, or write to Tratoli Management Private Limited, 603, Sun Mill Company, Worli, Mumbai, Maharashtra 400018, India.

We will acknowledge any complaint within 48 hours of receiving it, and aim to resolve it within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Please include your booking or planning reference, the date of the transaction, and what outcome you are seeking — it lets us resolve things faster.

These terms and any dispute arising from them are governed by the laws of India, and the courts of Mumbai, Maharashtra have jurisdiction.

This clause does not override the section above for consumers in India, who may approach the consumer commission having jurisdiction where they reside or work.

If you are a consumer resident outside India, this does not deprive you of the protection of the mandatory consumer law of the country where you live, or of any right you have to bring proceedings in the courts of that country.